Terms & Conditions

HomeTerms & Conditions

Welcome to HomEz! By using our services, you agree to the following terms and conditions. Please read them carefully before booking any service.

1. General Information

1.1. These Terms & Conditions govern your use of HomEz’s website, app, and services. By accessing or using our platform, you agree to comply with these terms. 1.2. HomEz reserves the right to modify these Terms & Conditions at any time. Changes will be effective upon posting, and continued use of the platform will indicate your acceptance of these changes.

2. Services Provided

2.1. HomEz offers home care services such as cleaning, pest control, maintenance, and other related services, booked through our website or app. 2.2. The scope and availability of services may vary based on your location. HomEz does not guarantee service availability in all areas.

3. Booking and Payment

3.1. You can book services through our app or website by selecting a service, scheduling a time, and completing payment. 3.2. Pricing for services is displayed during the booking process. Any additional costs (e.g., extra time, materials) will be communicated upfront. 3.3. Payments must be made at the time of booking through the secure payment options provided on our platform. We accept credit/debit cards, online banking, and other available payment methods.

4. Cancellations and Rescheduling

4.1. You may cancel or reschedule a service through the HomEz app or website. Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee. 4.2. HomEz reserves the right to cancel or reschedule services in the event of unforeseen circumstances. We will notify you as soon as possible in such cases.

5. Service Quality and Customer Satisfaction

5.1. HomEz strives to provide high-quality services. If you are unsatisfied with the service provided, please contact customer support within 24 hours of service completion. 5.2. HomEz will take reasonable steps to address your concerns, including revisiting the service to rectify any issues, where applicable.

6. User Responsibilities

6.1. You are responsible for providing access to your home or property at the scheduled time of service. Failure to do so may result in a cancellation fee. 6.2. You must ensure that the work environment is safe for our professionals. This includes notifying us of any hazards or special conditions that may affect the service.

7. Liability

7.1. HomEz is not responsible for any damage or loss caused by factors outside of our control, including third-party services or unforeseeable circumstances. 7.2. In the unlikely event that damage occurs during the provision of services, please report it to HomEz immediately. HomEz will work with you to resolve the issue.

8. Privacy

8.1. HomEz respects your privacy and is committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and protect your data. 8.2. By using our platform, you agree to the terms outlined in our Privacy Policy.

9. Termination

9.1. HomEz reserves the right to suspend or terminate your account or access to services if you violate these Terms & Conditions or engage in any unlawful activity.

10. Governing Law

10.1. These Terms & Conditions are governed by and construed in accordance. Any disputes arising from the use of our platform shall be subject to the exclusive jurisdiction of the courts in .

11. Contact Us

If you have any questions or concerns regarding these Terms & Conditions, please contact us at: