Privacy Policy

1. Privacy Policy

Introduction:
At HomEz, we are committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, disclose, and protect your information.

Information We Collect:

• Personal information such as name, contact number, address, and email when users sign up.
• Service-related data such as service history, reviews, and preferences.
• Payment details via secure third-party gateways.

How We Use the Information:

• To provide and improve our services.
• For customer support, including notifications related to service requests and payments.
• For promotional purposes, such as sending offers (with user consent).

Data Security:
We use encryption and other security measures to protect user data from unauthorized access.

User Rights:
Users can access, update, or request deletion of their personal data by contacting our support team.

Third-Party Services:
We may share your data with third-party service providers (e.g., payment processors), but only as needed to provide services to you.

Cookies:
We use cookies to enhance user experience and analyze website traffic.

2. Terms and Conditions

Introduction:
Welcome to HomEz! By using our app, you agree to abide by the following terms and conditions.

Services:
HomEz provides access to home service providers such as electricians, plumbers, etc. Users can search, book, and pay for services through the app.

User Responsibilities:

• Provide accurate personal information during registration.
• Be available at the scheduled service time and provide access to the premises.
• Make payments promptly upon completion of the service.

Service Provider Responsibilities:

• Complete services professionally and on time.
• Maintain transparency in pricing and avoid hidden charges.

Payment:
Users can make payments securely through the app using credit cards, debit cards, or mobile wallets. Payment is required at the time of service booking unless otherwise stated.

Liability:
HomEz acts as a platform connecting users with service providers and is not responsible for any damages or losses caused by the service providers. Any disputes should be resolved between the user and the service provider.

3. Cancellation and Refund Policy

Cancellation:

• Users can cancel a booking at least 24 hours before the scheduled service without any penalty.
• Cancellations made within 24 hours of the scheduled time may incur a cancellation fee.

Refunds:

• Full refunds will be issued if the service provider is unable to complete the service.
• In cases of dissatisfaction with service quality, users can file a complaint within 24 hours of service completion. Refunds will be processed after review.

4. Customer Support

Support Channels:
Users can reach out to our customer support team through:

• Email: homez.business.pk@gmail.com
• Phone: 0301-9769999
• In-app chat

Service Timelines:
Our support team aims to respond to all inquiries within 24 hours.

5. Service Quality Assurance

Provider Screening:
All service providers undergo thorough background checks and are required to submit proof of qualifications to ensure high service quality.

Ratings and Reviews:
Users can rate and review services, which will be used to maintain a high standard of service on the platform.

6. Fair Usage Policy

Purpose:
To ensure fair and consistent use of HomEz, we may limit the number of service requests a user can make within a given time period.

Misuse:
Users found to be misusing the platform (e.g., multiple no-shows or repeated cancellations) may have their accounts suspended or terminated.